Privacy Policy

At novidralquos, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our financial platform and services. We're committed to being transparent about our data practices and giving you control over your information.

This policy applies to all users of novidralquos.com and covers both personal and business accounts. By using our services, you agree to the collection and use of information as described in this policy.

We collect information that you provide directly to us, information we gather automatically through your use of our services, and information from third-party sources when necessary for our operations.

• Account registration information including username, password, and security questions
• Financial information such as bank account details, payment card information, and transaction history
• Professional information including employment status, income details, and business information for commercial accounts
• Device information including IP address, browser type, operating system, and mobile device identifiers
• Usage data such as pages visited, features used, time spent on our platform, and interaction patterns
• Communication records including customer support conversations, feedback, and survey responses

We use your personal information for various purposes related to providing and improving our financial services. Our primary goal is to deliver secure, efficient, and personalised financial tools while complying with legal requirements.

We also use your information to send important service updates, security alerts, and account notifications. Marketing communications are only sent with your explicit consent, which you can withdraw at any time.

We share your information only when necessary to provide our services, comply with legal requirements, or with your explicit consent. We never sell your personal data to third parties for marketing purposes.

We implement robust security measures to protect your personal information and retain data only as long as necessary for business and legal purposes.

Despite our security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and monitor your account regularly for any suspicious activity.

Under UK data protection law, you have several rights regarding your personal information. We're committed to helping you exercise these rights in a timely and efficient manner.

• Right of Access: You can request a copy of the personal information we hold about you, along with details about how we use it.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal information we have about you.
• Right to Erasure: You can request deletion of your personal information, subject to our legal and regulatory obligations.
• Right to Restrict Processing: You can ask us to limit how we use your personal information in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, particularly for marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We'll respond to your request within one month and may ask for additional information to verify your identity.

Some of our service providers are located outside the UK and European Economic Area. When we transfer your personal information internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms.

We maintain strict controls over international data transfers and regularly review our third-party providers to ensure they meet our privacy and security standards.

We use cookies and similar technologies to improve your experience, analyse usage patterns, and provide personalised services. Our cookie policy, available on our website, provides detailed information about the types of cookies we use and how to manage your preferences.

You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our services.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information promptly.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes through email or prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.